Managed Support
24/7 platform monitoring, updates, and customer success.
Ongoing managed support for production environments — monitoring, platform updates, dedicated CSM, and SLA-backed response.
Business problems we solve
- Internal teams lack capacity for platform operations
- Delayed response to production incidents
- Missed platform updates and security patches
- No proactive customer success or health monitoring
Our solution
- 24/7 monitoring and alerting with defined SLAs
- Platform updates and security patch management
- Dedicated Customer Success Manager
- Proactive health scoring and renewal support
Benefits
Continuous health monitoring with live status endpoints
Reduced internal ops burden
Proactive issue detection and resolution
Continuous platform evolution without disruption
Delivery process
Timeline: Ongoing subscription
- 1
Onboard
Environment review, runbook setup, and escalation paths
- 2
Monitor
24/7 health monitoring and alerting
- 3
Maintain
Scheduled updates and security patches
- 4
Support
Incident response and user support
- 5
Review
Monthly health reports and optimization recommendations
Technologies
Platform OperationsObservabilityIncident ManagementHealth ScoringSLA Tracking
Key deliverables
- Monitoring and alerting configuration
- Platform update schedule
- Dedicated CSM assignment
- Monthly health and performance reports
Service FAQs
What SLA tiers are available?
Standard (business hours), Professional (extended hours), and Enterprise (24/7 with dedicated response team).
Can managed support be added after go-live?
Yes. Most clients transition to managed support after the 30-day hypercare period.
Ready for Managed Support?
Start with AI Requirement Analysis. We will map your automation goals to a delivery roadmap after technical assessment.